Help & Support 💬
Still stuck? Write to care@zenixu.in — we reply within 24 hours. Privacy/policy queries: zenixuind@gmail.com.
Where is my order?
Orders are packed in 1–2 days and delivered in 3–7 days. Track it live at Account → Your Orders — a tracking link is also sent by email/SMS.
Do you offer Cash on Delivery?
Yes! COD is available on every product with zero extra fee.
Which payments do you accept?
UPI (GPay, PhonePe, Paytm), debit/credit cards, netbanking, wallets and EMI via Razorpay — plus COD.
What if my item arrives damaged, wrong or lost?
Tell us within 48 hours of delivery (or expected delivery) with photos and your order ID at care@zenixu.in — free replacement or full refund.
How do returns work?
Within 7 days of delivery: unused, unworn, tags and original packing intact. Earrings, final-sale and customised pieces are excluded. Start from My Orders or email zenixuind@gmail.com. Full rules on Shipping, Returns & Refunds.
When will I get my refund?
Within 5–7 days of quality check, to the original payment method. COD refunds go via bank transfer or store credit (your choice) — store credit earns an extra 5% bonus.
Can I cancel or exchange?
Cancel free any time before shipping from My Orders. Size/colour/design exchanges within 7 days of delivery — the first one is free.
Will the colour fade?
All pieces are tarnish-free with a 1-year colour warranty under normal use.