Shipping, Returns & Refunds 🚚

Processing: orders are packed within 1–2 days.

Delivery: 3–7 days for most Indian pin codes; remote areas may take longer.

Fees: FREE on orders of ₹499 or more, flat ₹75 below that. Cash on Delivery is available on all products at zero extra fee.

Tracking: a tracking link is shared by email/SMS once your order ships, and live status is always visible at Account → Your Orders.

Lost or damaged in transit? Contact us within 48 hours of delivery (or expected delivery) with photos and your order ID — we replace or refund at no cost to you.

Return requests must be raised within 7 days of delivery. Items must be unused and unworn, with tags and original packaging/pouch intact. Keep your order ID or invoice ready — it is required to process any return.

To start a return, email zenixuind@gmail.com or use My Orders with your order ID and reason. We arrange reverse pickup where serviceable; otherwise you will be asked to self-ship to our warehouse address (shared at that time).

• Where: refunds go to the original payment method (UPI, card, wallet). COD orders are refunded via bank transfer or store credit — your choice.
• When: processed within 5–7 days of us receiving and quality-checking your return; bank/gateway posting may add a few extra days.
• Deductions: change-of-mind returns bear return shipping where applicable. Defective, damaged or wrong items get a full refund with zero deductions — we cover shipping.
• Store-credit bonus: choose store credit instead of a refund and get an extra 5% value.
• Sale items are final and not refundable unless defective, damaged or wrong.

Size, colour or design exchanges can be requested within 7 days of delivery, subject to stock. The first exchange is free; further exchanges on the same order carry a ₹75 shipping fee. If the requested piece is unavailable, we will offer a refund or store credit instead. Start one from My Orders or email us.

Cancel free of charge any time before your order ships — use the Cancel button under My Orders or email zenixuind@gmail.com immediately. Once shipped, an order cannot be cancelled, but you can return it after delivery under the Returns rules above. If we ever cancel your order (pricing error, no stock, suspected fraud), you always get a full refund.